We decided to stay an extra night around 2 weeks prior to our departure so I was looking at the rates for NYE and it was incredibly expensive. It was around $220 for a night at the Sheraton Towers, more on that on another review. NYE for this JW marriot was retailing for the basic room for $650SGD!
Since I am a newly minted Platinum member thanks to SPG reciprocal benefits I was able to use around 14000 SPG points to transfer over to Marriott to book this. I’d say thats a steal. So RRP I probably stayed in a $700-$800SGD room by merely using points !
The uber ride was quick only 10 mins from Sheraton Towers and arrived in this new hotel which opened only in mid December.
The porters greeted us and opened our doors and was promptly helped into the reception area which was narrow and had a few lounge chairs to sit out whilst you wait. We waited 20 mins until we were served. Other people just lined up so the transition still needs working on. Theres no queue for platinum or gold members either. Amy took care of our check in. Alot of the staff are Korean for some reason and we found the language barrier to be an issue. I asked if there were any upgrades for platinum members. She said the hotel was full. I didn’t press the issue as we just wanted to check out the hotel as soon as possible. We were issued 2 keys but wasn’t told what I was entitled to – e.g. points, lounge access, late check out etc.
When they brought the luggage up, then we were told on a small piece of paper that we were able to access the lounge for afternoon tea – too late by the time i checked it out, evening canapes and breakfast which was located on level 2.
The hotel itself is just under a MRT station and walkable to the riverside and makansutra where we had dinner that night.
At the entrance there was this amazing screen with animated art. quite stunning.
So once we got into the room I think we were already upgraded to a premier king room. I heard from others on flyertalk that there was a smaller room they tried to get a rollaway bed in. This must be the room one less than a suite. The hallway is big and there were 2 chairs at the entrance which I felt was a bit odd – you couldn’t lounge around there. At most it was only to put your shoes on.
Bathroom was well designed – there was a separate shower, a bathtub and TOTO operated toilet which i found it hard to use. I did manage to wash my bum once!
The toilet lid opens itself but i don’t think it was a fully integrated one. Ones in Japan even flush the toilet for you.
They had a rainhead shower and the toiletries were not John Malone but some other brand starting with H.
There wasn’t much space to put your toiletries etc but the space was cleverly designed and modern.
The bed was adequately nice, blinds and curtains were electronically controlled. I liked how there was a power point right next to the bed to charge your phones etc.
View was alright even though we were on the 12th floor, you could still see the riverside and we were able to enjoy the fireworks at night from our room. You couldn’t open up the blinds right up unfortunately but could only open or close them.
The two odd seats at the entrance.
They had a steamer, kettle, water and some coffee and tea. They did supply TWG which is famous in Singapore. They also had a dryer and straighter which IK loved.
In the wardrobe there were 2 robes and this shoe shine service which i took advantage of. I called twice using the phone they had and didn’t pick it up until I called the second time. I also didn’t think they shined it !
Here is the butler room so you could put your dry cleaning in here and your shoes etc. Similar to St Regis’s properties.
We decided to check out the hotel facilities etc and went up to level 18 where the pool , gym and flow 18 bar is. There are some stunning views once you get up here. There’s a section here where you can just lounge around.
The pool had amazing views of the skyscrapers and the surroundings. IT was getting packed by the time we got up here and alot of kids turned up 🙁
They also had a pool table which was nice i thought. Definitely more for the younger crowd.
There was also a foozeball table.
And even a mirror top table tennis table!
You could definitely lounge around the pool all afternoon and just enjoy the skyscrapers.
We then went down to the lounge area to have a look and it was huge! Its on level 2 and you cross this bridge to enter it. The staff were attentive and proactively asked if you would like a drink etc.
There was even a bar tender there to make your drinks during the evening! There were free flowing whiskies and champagne and beer for your liking.
On level 1 there was a tonic bar which looked chic. Unfortunately i didn’t have a drink here as there was flowing grog at the lounge during the evening!
The spread was pretty amazing for a lounge. They had atlantic salmon, cold cuts, salads, some hot foods on the other side as well.
There were some breads and cheese in the middle
The lounge was modern and had 2 rooms inside for more private groups and meeting rooms as well. A nice oak table in the middle as well.
this is the other pink glassed off room.
You could definitely enjoy dinner here. I had a soup, some fried tempura and pastries and some cold cuts. However you are in singapore so there are plenty of other options outside and shouldn’t eat too much at the lounge!
The lounge was massive. It could easily fit 100 people. I found it quite crowded that night. I guess it was NYE.
I also went down for breakfast and it was even more spectacular. They had on demand eggs, prawn noodles, more pastries, cereal, juices, cold cuts which were the same as the evening canapes and tea.
Overall – Still some tweaking needed in regards to status recognition and checking in. The staff standing around were polite and greeted well. The room was nice but the shoe shine service was a flop. I also went to the gym and it had modern equipment and was excellent. I tried to make a booking to Akira Back – Korean American Celebrity chef restaurant but it was booked out obviously for NYE.
I would not hesitate to stay here again by using points. It was definitely a steal. However if you wanted to relax with a family i think Sheraton is nicer and quieter. This is a bit chic so perfect for younger couples.